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Adoptions and Virtual Gifts

You can also adopt an animal or buy a virtual gift. Please see the dedicated pages for more information by clicking on the below.

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 Online Shop Terms & Conditions

This legal notice applies to all purchases made by you through the website under the domain name TIGGYWINKLES.ORG.UK (the “website”). By offering to purchase products through the website you are entering into an agreement with Tiggywinkles at Tiggywinkles, Aston Rd, Haddenham, Bucks, HP17 8AF on the terms and conditions set out below.

1. Purchase of products from Tiggywinkles Online.
The descriptions on the website, of the products supplied by Tiggywinkles are necessarily subjective but are intended to give a general description of the products to the best of our knowledge. No such description can ever replace the information gained by coming to see our merchandise in our Visitor Centre shop, open Monday to Friday 10.00-16.00 and during the weekends between Easter and October.
Tiggywinkles warrants that it has the right to supply all products offered by it on the website.
When the stock of any particular item runs out, Tiggywinkles reserve the right to offer a substitute product although this does not have to be accepted.

1 a) Availability, prices and information on products
All products are offered for sale by Tiggywinkles subject to availability. The price of the products shall be the price listed in UK pounds sterling on the website on the date of your order (inclusive of VAT & Excise Duty, but exclusive of delivery charges which are payable by you). All prices displayed on the website are and must be paid in full, including delivery charges, except where discounts are offered as detailed on the website.

1 b) Ordering
When you click on the “Finish Button” on the “Checkout” page Tiggywinkles will treat the order as an offer by you to purchase the products subject to these terms and conditions of sale. You are
responsible for ensuring the accuracy of your order and any specific delivery instructions and if
Tiggywinkles accepts your offer they shall supply you, subject to availability, with the quantity and
specification of products set out in your order.
If Tiggywinkles accepts your offer they shall confirm each order online via the internet or by email
and such confirmation shall be Tiggywinkles acceptance of the contract between the parties.

1 c) Event Ticket Purchases
Your event ticket is issued subject to terms and conditions of the event. Full details are available on the event website and in our Visitor Centre. We will not be responsible for any tickets that have been lost or stolen. It is your responsibility to check your event tickets; mistakes cannot always be rectified. Occasionally an event may be cancelled or postponed by us for a number of reasons. In this instance we will try to offer an alternative session for the same or similar event however if this is not possible or not deemed suitable by you, a full refund will be issued. Otherwise, event tickets will not be refundable unless Tiggywinkles deem so.

1d) Delivery & retention of title
All products will be delivered to the address that you indicate on the “Checkout” page and so far as possible in compliance with any specific delivery instructions, referred to above.
Whilst the risk of damage to or loss of the products shall pass to you the purchaser upon leaving the premises of Tiggywinkles, title in the goods shall not pass until the whole purchase price including the cost of transport, has been paid in full.
Any times quoted for delivery are approximate only and Tiggywinkles shall not be liable for any delay in delivery of the products howsoever caused.

1e) Returns
If any of our products fall below the high standards you expect please return them within 28 days and we will refund or exchange the item. Please provide us with a copy of your invoice in order for us to do this. If you change your mind within 28 days, we are happy to refund or exchange the product provided it is returned, as sold, with all the original packaging, tags, labels and accessories. Again, please send your confirmation email with you to do this. We will not refund the costs of return postage unless the products are faulty.
Please send any returns to Tiggywinkles, Aston Rd, Haddenham, Bucks, HP17 8AF

2. Personal data
When you make a purchase from this website, the personal information collected enables us to process and deliver your order. By registering your details on our website, you consent to the recording, holding and using the personal data we collect about you. Nothing contained in this clause or elsewhere allows us to retain credit card details which we do not retain. We are committed to the Data protection legislation and completely dedicated to the privacy of our customers’ information.

3. Limitation of liability
Tiggywinkles liability to you is limited to the price of the products purchased and the delivery cost involved and in particular is not liable to you for any indirect or consequential loss (including without limitation financial loss such as loss of profit, or otherwise) that you may incur as a consequence of its failure to comply with these terms and conditions of sale.

4. Changes to the terms and conditions of sale
Our terms and conditions of sale may be changed. Please review them regularly. If you continue to use the website after a change has been made you are deemed to have accepted it.

5. Law and jurisdiction
These terms and conditions of sale shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any of these terms or conditions of sale should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions shall survive and continue to be binding and enforceable.

6. Comments and complaints
If you have any comments or complaints to make about purchases made through this website please send them to Tiggywinkles Wildlife Hospital, Aston Rd, Haddenham, Bucks, HP17 8AF, United Kingdom or send an email to mail@tiggywinkles.org

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